Effective date: 2026
This Privacy Policy describes how TickToon, operated under EGGcraft (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).
1. Information We Collect
When you use our Site or place an order, we may collect the following information:
- your name
- email address
- billing and shipping address
- phone number
- payment details, which are processed securely by third-party payment providers
- IP address
- browser and device information
2. How We Use Your Information
We use your personal information to:
- process and fulfil your orders
- provide customer support
- send order confirmations and shipping updates
- comply with legal and regulatory obligations, including tax and accounting requirements
- improve our website, services, and customer experience
We do not use your personal data for unsolicited marketing unless you have explicitly opted in to receive such communications.
3. Sharing Your Information
We do not sell, rent, or trade your personal data.
However, we may share your information with trusted third parties where necessary, including:
- payment providers, such as Stripe or PayPal
- shipping and courier services, such as DHL Express or Royal Mail
- professional advisers or service providers, such as accountants, legal advisers, or website support providers
All third-party providers only receive the minimum information necessary to perform their services and are expected to handle your data in accordance with applicable data protection laws.
4. Cookies
We use cookies and similar technologies to improve your browsing experience, remember cart contents, and collect basic website analytics.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the Site functions.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, or alteration.
Your data is stored using secure systems and services appropriate to the nature of the information collected.
6. Your Rights
If you are located in the UK or the European Economic Area, you may have the right to:
- access the personal data we hold about you
- request correction of inaccurate or incomplete data
- request deletion of your personal data
- object to or restrict certain types of processing
- withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at: info@ticktoon.co.uk
7. Data Retention
We retain order and transaction records for up to 7 years where necessary for tax, accounting, and legal compliance purposes.
Other personal information may be deleted sooner where it is no longer needed or where you request its removal, subject to any legal obligations that require us to keep it.
8. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites. We encourage you to review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or how we handle personal data.
The latest version will always be published on our website, and your continued use of the Site after any changes are posted will constitute your acceptance of those changes.
10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
TickToon
Operated under EGGcraft
Email: info@ticktoon.co.uk